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Membership & Package Rules

Diamond Membership Terms and Agreements

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DIAMOND MEMBERSHIP PAYMENT:

  • The Diamond Membership has a 6-month term commitment from the sign-up date.

  • Your first month's membership dues, of the membership program chosen, are due on the day of sign-up and then subsequently due on the same day of each month ("Monthly Due Date") after that, until canceled at 6 month cycle.

  • You will be charged monthly on the Monthly Due Date according to your membership program chosen with the preferred payment placed on file.

  • A valid preferred payment, email, and date of birth are required to participate in LashBar™'s membership program.

 

DIAMOND MEMBERSHIP TERMS & RIGHT TO CANCEL:​

  • Membership will be automatically renewed after the 6-month term and will only be canceled upon your request.

  • You have a 15-day grace period to cancel your membership renewal and request a refund for renewed payment.

  • In the event of cancellation before the 6-month term concludes, a cancellation fee of $150 will be applied.

  • You can cancel your membership at any time, either in person at the salon or over the phone with the sign-up location, subject to the cancellation fee.

  • Cancellation of your membership will terminate any benefits including the redemption of the unused membership credits.

  • LashBar™ reserves the right to modify the terms and conditions of any membership upon written notice.

  • LashBar™ reserves the right to cancel your membership at any time, subject to the cancellation fee.

  • Cancellation is restricted to the location where the purchase was made.

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ADDITIONAL DIAMOND MEMBERSHIP TERMS:

  • You may book a service different from your membership type and pay the difference if the service is of higher value. For example, booking a master service with a senior membership.

  • Unused membership fills roll over to the next month but is non-refundable once the membership is canceled.

  • All memberships are non-refundable.

  • Memberships are non-transferable and are valid only for the individual named on the membership.

  • You may redeem membership credits at any LashBar™ location.

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APPOINTMENT CANCELLATION:

  • Any changes or cancellations to any appointments must be made at least 24 hours prior to service time and date.

  • Any changes, cancellations, or no-shows made within 24 hours will be subject to LashBar™'s change, cancellation, and no-show policies. Any changes or cancellations to appointments made same day must be made within 1 hour of booking. Any changes, cancellations, or no-shows made after 1 hour will be subject to LashBar™'s change, cancellation, and no-show policies.

  • You may not use membership credits for applicable LashBar™'s change, cancellation, and no-show policies.

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MEMBERSHIP FREEZE :

  • You may not freeze your membership at any time during your membership.

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SALON AND SERVICES:

  • LashBar™ cannot guarantee that a certain Stylist will be available at such times you are available, nor that there will be availability with a certain stylist level of your chosen program. It is suggested to pre-book your appointments to guarantee service at your requested time.

  • LashBar™ may be closed from time to time due to holidays, weather, repairs, or any other unexpected events.

 

EMAIL ADDRESS: 

  • Providing your email address allows LashBar™ to send occasional emails updating you on the membership and package terms, any other news, or marketing.

  • By purchasing a membership, you agree that LashBar™ may use your email to provide formal notice with respect to the terms, including cancellation and termination of this agreement, and your consent to use your email for this purpose.

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CONSENT FORMS:

  • By signing our consent form you acknowledge and agree to the terms of service, cancellation policies, procedure process, and any potential risks. By signing this form you also give us permission to use photographs of your service in our social media.

Highbrow Club Terms and Agreements

​​HIGHBROW CLUB / HIGHBROW CLUB + TINT

  • 1 Highbrow Service per month (includes Tint for Highbrow + Tint Club member)

  • 10% off all other services

  • 10% off retail

  • Free Highbrow/ Highbrow + Tint service within +/- 15 days of your birthday

  • Other perks from time to time

 

PAYMENT:

Your first month's membership dues, of the program chosen, are due on the day of sign-up and then subsequently due on the same day of each month ("Monthly Due Date") for the duration of the membership. Your credit card will automatically be charged the applicable Monthly Fee on the same day of the month for the duration of the membership. You authorize the Owner (and their successors and assigns) to process your credit card as described. This authorization will remain in effect unless this agreement is terminated, suspended or cancelled by the process detailed below. You agree to notify the Bar (defined below) of any change to your payment information.

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ADDITIONAL DETAILS:

  • Benefits may be redeemed at any LashKind or LashBar in the country of purchase.

  • Unused fills/ Highbrow/ Highbrow + Tint services may be used within 60 days

  • from the date the benefit was acquired, after which time the benefit expires.

  • Benefits are not assignable or otherwise transferable and are personal to the undersigned.

  • Birthday redemption must be used within +/- 15 days of your birthday.

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CANCELLING & FREEZING:

You can cancel or temporarily freeze your membership by emailing the Bar at its designated email address at least seven (7) days in advance of your next billing cycle to inform the Bar that you are freezing or cancelling. Unused fills/Highbrow/ Highbrow + Tint services may be redeemed for up to 60 days from the date the benefit was acquired, after which time the benefit expires. All other entitlements and benefits under the Program are terminated when the membership is frozen or cancelled. The Owner reserves the right to terminate your membership in the event of failed payment or inappropriate conduct by you (as determined by the Owner) which will be effective immediately.

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TERMS & CONDITIONS:

Subject to applicable law, the Owner reserves the right to increase your Monthly Fee upon 30 days’ written or electronic notice to you. LashBar LLC/LashKind Franchise Inc. may terminate and cancel the Program at any time in its sole discretion. In the event of termination or cancellation of the Program, or in the event the enrollment location closes, LashBar LLC/LashKind Franchise Inc. shall have no obligation to provide, and the Member shall not be entitled to receive, any compensation in any form for any dollars or services remaining in the Member’s account as of the date of such closure, termination or cancellation. The Owner reserves the right to transfer or assign all or any part of its interests, rights, privileges, duties and obligations hereunder to any person or legal entity without notice to you or your approval. You acknowledge and agree that this agreement shall be binding to the fullest extent permitted by law. This agreement is subject to applicable law in the jurisdiction where the Bar is located, and such applicable law will prevail in the event of any conflict with the terms and provisions of this agreement. If any term or provision of this agreement is deemed to be invalid, illegal, or unenforceable, all other terms and provisions will remain in full force and effect and such invalidity, illegality or unenforceability will not invalidate or render unenforceable such term or provision in any other jurisdiction. This constitutes the entire agreement between the parties and supersedes all prior or contemporaneous proposals, agreements, representations, statements, negotiations and understandings, whether oral or written, between the parties concerning the matters set forth in this agreement.

Package Terms and Agreements

PACKAGE TERMS:

  • Can only be redeemed with the stylist level that was purchased

  • Can only be redeemed with the service that was purchased

  • Packages never expire

  • Non-refundable 

  • You may redeem packages at any LashBar/LashKind location starting Nov 1, 2022

  • LashBar/LashKind reserves the right to modify the terms and conditions of any membership package upon written notice and to cancel your membership at any time. ​

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APPOINTMENT CANCELLATION:

  • Any changes or cancellations to any appointments must be made 24 hours prior to service time and date to avoid cancellation/rescheduling fees.

  • Any changes, cancellations, or no-shows made within 24 hours will be subject to LashBar/LashKind 's rescheduling, cancellation, and no-show policies.

  • Failure to attend an appointment without notice will be charged 100% of the service charge.

  • Appointments canceled or rescheduled within 24 hours of the service will be charged 50% of the service.

  • Appointments made same day must be modified or canceled within 1 hour of booking the appointment to avoid cancellation/rescheduling fees.

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SALON AND SERVICES:

  • LashBar/LashKind  cannot guarantee that a certain Stylist that you prefer will be available at such times you are available, nor that there will be availability with a specific stylist level you prefer. LashBar/LashKind  may be closed from time to time due to holidays, weather, repairs, or any other unexpected events.

 

EMAIL ADDRESS: 

  • Providing your email address allows LashBar/LashKind  to send occasional emails updating you on the membership and package terms, any other news, or marketing.

  • By purchasing a membership, you agree that LashBar/LashKind  may use your email to provide formal notice with respect to the terms, including cancellation and termination of this agreement, and your consent to use your email for this purpose.

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CONSENT FORMS:

  • By signing our consent form you acknowledge and agree to the terms of service, cancellation policies, procedure process, and any potential risks. By signing this form you also give us permission to use photographs of your service in our social media.

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